Refund policy

Return Policy:

At Modesta, we strive to ensure that you are satisfied with your purchase. If you receive a product with a genuine issue, such as a damaged item, incorrect product, or the wrong size sent by us, we offer a 7-day return period from the date of delivery.

Eligibility for Return:

• The product must be reported within 24 hours of delivery.
• The return request is only accepted for damaged items, incorrect products, or incorrect sizes sent by us.

Non-Eligibility for Return:

• We do not offer returns for change of mind.

Return Process:

1. Contact us within 24 hours of delivery with a description and photos of the issue.
2. We will guide you through the return process and provide you with a return address.

Exchange Policy:

If you wish to exchange an item, please ensure that the following conditions are met:

• The item must be in its original condition, unworn, unaltered, and undamaged.
• Exchanges must be requested within 24 hours of delivery.

Exchange Process:

1. Contact us within 24 hours of delivery with your exchange request.
2. The item should be returned in its original packaging.
3. We will process the exchange and send you the replacement item.

For any questions or concerns regarding our return and exchange policy, please contact our customer service team on WhatsApp 0334-2185679.